Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache
Flask-based senior support management system demonstrating business analysis, client and service workflows, appointment management, operational reporting, privacy-aware design, and automated testing.
Professional Playwright and TypeScript regression automation framework for a Spring Boot application using the Page Object Model, GitHub Actions, and Allure reporting.
Track installed software versions across manual, JSON and GitHub release sources.
Real-world SQL investigations for Product Support using PostgreSQL and DBeaver.
Sanitized engineering case studies in application support, API integrations, Python automation, payments, and production operations.
Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.
Production support automation utilities for Linux, SQL, monitoring and troubleshooting.
Hands-on IT Support, Systems Administration, ITSM and Healthcare Application Support labs.
FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.
PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.
PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
Portfolio for software implementation, SaaS onboarding and application support.
Python Backend / API Automation profile: QA/API, application support, internal tools, DriveDesk evidence, FastAPI, Docker.
Aspiring IT Support & Application Support Analyst focused on troubleshooting, system support, and SQL-based applications.
A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.
ETL automation project using Python, SQLite and SQL to validate transaction data and generate operational reports for Application Support scenarios.
Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.
Application support runbook lab with incident triage, UAT, SQL checks, release checklists, and a FastAPI ticket tracker.
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