From f869c1653fbe975a48006ab596d05b5f64662f07 Mon Sep 17 00:00:00 2001 From: lancelotcrz Date: Wed, 4 Nov 2026 00:19:46 +0800 Subject: [PATCH] docs(agents): WhatsApp calling: drop release-phase and roadmap wording The public page states what the feature does today; it no longer calls this a first release or mentions upcoming messaging support. Co-Authored-By: Claude Fable 5.1 --- agents/telephony/whatsapp.mdx | 5 +---- 1 file changed, 1 insertion(+), 4 deletions(-) diff --git a/agents/telephony/whatsapp.mdx b/agents/telephony/whatsapp.mdx index 0033ba1..ef21156 100644 --- a/agents/telephony/whatsapp.mdx +++ b/agents/telephony/whatsapp.mdx @@ -6,8 +6,6 @@ icon: "whatsapp" People who already message your business on WhatsApp can call it there too. Connect the WhatsApp Business number from your own Meta app, bind an agent, and the agent answers WhatsApp voice calls to that number. The number stays in your WhatsApp Business Account, Meta keeps delivering the calls, and on Fish Audio each call bills as an ordinary agent session: no monthly rental, no phone surcharge, no transfer fees. -This first release covers inbound voice calls. WhatsApp messages are not handled yet, and the platform does not place WhatsApp calls. - ## How it works When someone calls your WhatsApp Business number, Meta sends a call event to Fish Audio's webhook. The platform accepts the call, connects its audio to a session, and hands it to the agent bound to the number, which greets the caller within a few seconds. From there it behaves like an [inbound call](/agents/telephony/inbound-calls): the session shows up in [Conversation history](/agents/monitor/conversation-history) with `source: "whatsapp"`, the [inbound call webhook](/agents/monitor/webhooks#inbound-call-webhook) runs before the first reply, and post-call webhooks and analysis follow as usual. Either side can hang up; the session ends with `user_hangup` or `agent_hangup`. @@ -86,8 +84,7 @@ The **verify token** is generated for your account and shown next to it. save**. Meta verifies the URL immediately. - Under **Webhook fields**, subscribe to `calls`. You can subscribe to - `messages` as well, for the upcoming messaging support. + Under **Webhook fields**, subscribe to `calls`.